For any questions, issues, or feedback, reach out to our support team:
| Channel | Details |
|---|---|
| support@thrilochana.com | |
| Response Time | Within 24 hours on business days |
| Hours | Monday – Friday, 9 AM – 6 PM CT |
Tap the upload area on your dashboard or use the camera icon to scan a document. We accept PDF, JPEG, and PNG files. Our AI will automatically extract vendor details, line items, and totals within seconds.
We support PDF, JPEG, and PNG files. For best results, ensure the document is clearly legible and not rotated.
Our AI achieves high accuracy on standard grocery invoices. However, always review extracted data before using it for accounting or tax purposes. You can edit any extracted field directly in the app.
Go to your account settings and select "Manage Subscription." You can cancel anytime. Your access continues through the end of the current billing period.
Yes. You can export invoices and reports as CSV, Excel, or PDF from the dashboard. After account cancellation, your data is retained for 60 days to allow export.
Go to your profile settings to update your store name, address, and other business details.
Connect your QuickBooks Online account through the settings page. Once connected, invoices can be automatically synced as bills in QuickBooks. You can view sync status and history in the app.
Yes. Organization owners can manage multiple store locations from a single dashboard with centralized reporting and store-level data isolation.
Open the invoice containing the item you want to return, select the line items, provide a reason and optional photo documentation, and submit. The vendor will be notified automatically via email.
The AI Assistant lets you ask questions about your business data in plain English — for example, "What did I spend on dairy last month?" or "Which vendor has the most returns?" It searches your invoices and provides instant answers.
Try re-uploading the invoice or use the "Re-extract" option on the invoice detail page. Ensure the document is clearly legible. If the issue persists, contact us with the invoice details and we'll investigate.
We use Google Sign-In for authentication. Make sure you're using the same Google account you registered with. If you still can't access your account, email us at support@thrilochana.com.
Try refreshing the page or clearing your browser cache. If using the mobile app, ensure you have a stable internet connection. The app also works offline and will sync when reconnected.
Found something that doesn't work right? Email us at support@thrilochana.com with:
We take all bug reports seriously and aim to resolve critical issues within 48 hours.
For legal inquiries, privacy requests, or data deletion requests: